What is our return policy?
if its our fault, you will be fully credited and/or items will be reshipped at our expense. However, if is not the fault of SimpleGlassPipe, we would be happy to re-ship you any items at our expense. We may also require you to send back the broken or damaged items, we will be happy to email you a Prepaid return shipping label, as long as it is reported within 48 hours of receiving your products.
Please contact us after you received your package, Email us with your name or order ID, contact us at Email at gmail.com. normally we will reply you back within business 24 hours.
we are not accept return/exchange after 30 days.
Po Box 421967
Houston Texas 77242
When you returning, please make sure included all the accessories. and original packages. i
SimpleGlassPipe at Gmail.com