Shipping Information
We want shipping to be simple and clear. Most orders are processed and shipped by the next business day, Monday through Friday. We offer free standard shipping on eligible orders, and tracking information is provided once your order is prepared for shipment.
Order Status and Tracking
To check your order status, sign in to your account on SimpleGlassPipe.com. Go to My Account, select your recent orders, and open the order you want to review. Once tracking is available, you can follow the shipment through the carrier website.
You will also receive tracking information after your shipping label has been created.
business days.
Free Standard Shipping
We offer free standard shipping on eligible orders. Our free shipping service is normally handled through USPS and usually takes about 3 to 7 business days after shipment.
Orders are normally processed and shipped by the next business day. Our shipping department operates Monday through Friday and is closed on Saturdays, Sundays, and major holidays.
Orders may ship from one of our U.S. fulfillment locations depending on inventory availability.
Priority Mail Shipping
Priority Mail may be available during checkout. Please understand that Priority Mail delivery dates are estimates and are not guaranteed by Simple Glass Pipe.
Carrier delivery time can vary depending on USPS workload, weather, holidays, or other circumstances outside our control. Even when Priority Mail postage has been purchased, a shipment may occasionally arrive one or two days later than the original estimate.
We currently do not offer guaranteed overnight shipping.
Delivery Instructions
Once we hand your package to USPS, FedEx, UPS, or another shipping carrier, the carrier controls the actual delivery.
Because of this, we cannot provide special delivery instructions such as asking a driver to place a package in a garage, leave it with a friend, place it behind a gate, or deliver it to another location.
If you need special delivery arrangements, please contact the shipping carrier directly after tracking becomes available.
Shipping Fees
Paid shipping fees are nonrefundable once the shipping service has been purchased and used.
If you choose an upgraded shipping service and the carrier later experiences a delay, the original shipping charge is generally not refundable by Simple Glass Pipe.
Tracking Shows Electronic Shipping Info Received
Sometimes USPS tracking may display Electronic Shipping Info Received, show no movement, or temporarily display an error after you receive your tracking number.
This usually means your shipping label has been created but the package has not yet received its first physical carrier scan.
Our normal process includes receiving the order, processing it, packing the products, creating the shipping label, uploading tracking information, and then handing the shipment to the carrier. The carrier performs the first physical scan after pickup or once the package reaches a postal facility.
Because that first scan is controlled by the carrier, tracking may not update immediately. If you recently received a tracking number, please allow a reasonable amount of time for the first scan to appear.
Missing, Wrong, or Damaged Items
If there is a problem with your shipment, please contact us as soon as possible. Providing your order number and clear photos usually helps us resolve the issue much faster.
Damaged Items
Glass products can be fragile during transportation. If an item arrives damaged, please do not use it.
Contact us immediately and no later than 48 hours after delivery. Please include your order number and clear photos showing the damaged product. Photos of the shipping box and packaging may also be requested when they help us determine what happened.
After we review the damage, we can provide an appropriate replacement or refund based on the circumstances and our current return policy.
From our experience shipping glass products, photos are usually the fastest and easiest way for us to see exactly what happened during delivery. The clearer the photos are, the faster we can normally help.
Product Looks Different From Expected
Handmade and glass products can sometimes have small differences in color, pattern, shape, or appearance. If the item you receive appears significantly different from the product shown or does not match what you ordered, contact us as soon as possible so we can review it.
Missing Items
If an item is missing from your package, please contact us within 3 days of delivery. Include your order number and tell us which item is missing so we can review the shipment.
Wrong Item Received
If we send you the wrong product, contact us immediately. Once the mistake is confirmed, we will provide instructions for returning the incorrect item and arranging the correct replacement when available.
When the mistake is ours and a return is required, we will provide the appropriate prepaid return shipping instructions.
Customer-Damaged Items
We cannot provide a refund or replacement for products damaged after delivery because of misuse, accidental breakage, incorrect handling, or other customer-caused damage.
Lost Packages
If tracking indicates that a package may be lost in transit, please contact us within 14 days of the scheduled or expected delivery date.
Waiting too long can make it difficult or impossible to open a carrier investigation or shipping claim. For that reason, lost-package problems should be reported as soon as possible.
Late Shipments
Occasionally USPS, UPS, FedEx, or another carrier may experience a delay.
While we cannot guarantee the carrier's exact delivery date, we do make sure that normal in-stock orders are processed and dispatched by the next business day, using the shipping method selected for the order.
Once the package has been accepted by the carrier, final delivery timing is controlled by that carrier.
If tracking shows an unusual delay or you believe a shipment has experienced a carrier service failure, you may also contact the carrier directly.
USPS Customer Service
USPS customer service can be reached at 1-800-275-8777 for questions regarding USPS delivery or eligible shipping claims.
Returns and Refunds
We accept eligible returns within 30 days after delivery.
Returned products must be unused, unopened when applicable, and returned in their original condition and packaging. Used products are not eligible for return.
Please contact us with your order number before returning an item so we can provide the appropriate return instructions.
Unless the return is caused by an error on our part, the customer is responsible for return shipping costs.
Original paid shipping charges are nonrefundable.
For cancelled or returned orders over $200, a 15 percent restocking fee may apply according to our current return policy.
The restocking fee may also apply to cancelled qualifying orders whether or not the order has already shipped.
Special-order products are not eligible for return. This includes products that were specifically ordered for a customer and were not normally in stock when the order was placed.
Exchanges
Eligible unused products may be exchanged within the same 30-day return period.
Customers are normally responsible for return shipping when requesting an exchange unless the exchange is required because we shipped an incorrect or damaged item.
Please contact us before sending an exchange back so we can confirm availability and provide return instructions.
Order Cancellations and Fraud Prevention
SimpleGlassPipe.com reserves the right to cancel an order or refuse service when an order shows signs of fraud, unauthorized payment activity, repeated chargebacks, or other suspicious activity.
We may also refuse future orders associated with confirmed fraudulent activity or previous unresolved payment disputes.
These measures help protect both our business and legitimate customers from unauthorized transactions.
Order Help
If you need help with shipping, tracking, a damaged product, a missing item, or another order problem, please have your order number ready when contacting us. This usually helps us locate the order faster.
You can reach our order support team by text at 346-360-3770 or by email at cs@simpleglasspipe.com.
Shipping and customer service hours are 10 AM to 5 PM, Monday through Friday. We are closed Saturday, Sunday, and major holidays.
Age and Legal Requirements
SimpleGlassPipe.com is for customers who meet our 21+ age requirement.
Products sold on this website are intended only for lawful use with legal tobacco, dry herbs, or other legal materials. Customers are responsible for understanding and following all applicable local, state, and federal laws.
Policy Terms
SimpleGlassPipe.com reserves the right to refuse service or cancel an order at its discretion when appropriate.
Our written policies cannot be changed verbally by a representative of Simple Glass Pipe. If any individual condition in this policy is determined to be invalid or unenforceable, the remaining conditions will continue to apply.
We may update our website policies when necessary. The current version published on SimpleGlassPipe.com will apply to applicable orders and transactions.
