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Customer Service TEXT us: 346-360-3770. M-F
Free & Discreet shipping on all orders. No minimum purchase
Order Status
First, login our website and Click My Account, then Click Review order/ Track Package, next Click
Orders from last 1 months, then hit GO,
Shipping
We offer free shipping for everything,
Our free shipping option is delivered via USPS or FedEx, and takes anywhere from 3-5 business days.
Orders are shipped from one of our fulfillment centers in TX, LA, CA.
Tracking The Shipment !
Missing/Wrong/Damaged items !
Late Shipments
Occasionally, carriers such as UPS or USPS may experience delays of a day or two. While we cannot guarantee their exact timing, what we do ensure is that your package is dispatched to USPS on the next business day, using the shipping method you have selected. Please be aware that once the postage for shipping is paid, it is nonrefundable. We appreciate your understanding in this matter.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Charge-back Frauds !
if you did a chargeback on us, SimpleGlassPipe.com reserves the right to refuse service with anyone.
Any users who attempt repeat fraudulent orders will be report to FBI Fraud Deparment immediatly !
Return & Refunds Polices !
Please contact us with your order ID and order dated,
All item must returned within 15 days after received it,and the item must be in it original working & unopened condition,
We do not refund the Shipping Fees, Buyer Pays the return shipping fees,
For any cancelled or return orders over $200 we are charge 15% restocking Fees,
The restocking fee applies to all cancelled orders whether it has been shipped or not. We do not accept returns on special orders (including but not limited to any pipe which we do not have in stock at the time the order is placed).
Exchange,
after order was placed you have 15 days to exchange for the same item,buyer are responsible for the return shipping.
SimpleGlassPipe.com reserves the right to refuse service or cancel any order at it's sole discretion. If you are under 18, you may use SimpleGlassPipe.com only with involvement of a parent or guardian. NOTE: We reserve the right to make changes to our site and policies at any time without notice. These policies cannot be altered verbally by any representative of SimpleGlassPipe.com If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions