We Guarantee Your Satisfaction

If you are not completely satisfied with your order, let us know immediately and we will do what it takes to make it right.

  • 1. Missing Items 
  • 2. Damaged Items 
  • 3. Manufacturer Defects (sizing, quality, etc...)

Quality Control

Despite rigorous quality control standards during manufacturing and frequent spot-checks once the items arrive in our warehouse, sometimes items fall through the proverbial cracks.

If you have received a product that you don't believe stands up to our high quality standards, please let us know.

We promise to do what it takes to make it right.


Please let us know within 3 days upon delivery of purchase

Your satisfaction is our number one priority.

Store Information

We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:

P.O. BOx 421967 Houston,Texas, 77249
United States

Email: cs at simpleglasspip.com
TEXT NOW: 346-360-3770

Opening Hours:
Monday to Friday: 9am - 5pm
Sat-Sundays: Closed

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