Returns & Exchange

What is our return policy?

  • If you are unsatisfied for any reason, you may file a return within 15 days of delivery.
  • SimpleGlassPipe accepts returns on unused products within 15 days of delivery. 
  • We do not accept used product returns under any circumstances. 
  • Shipping charges and rush processing fees are non refundable. 

What if an item arrives broken?

  • You must provide an order number, and 2-3 clear photos of the damaged item all together, as well as the packaging. 
  • Do not throw it away! We cannot send a replacement without photo proof.
  • We will replace the broken item with a functional unit at no additional cost. 
  • We may request that you send back the original defective item at no additional cost
  • Do not use it. Once it's used, we cannot determine if it was DOA or if it was damaged from being dropped.

    • if its our fault, you will be fully credited and/or items will be reshipped at our expense. However, if is not the fault of SimpleGlassPipe, we would be happy to re-ship you any items at our expense. We may also require you to send back the broken or damaged items, we will be happy to email you a Prepaid return shipping label, as long as it is reported within 48 hours of receiving your products.

    Please contact us after you received your package, Email us with your name or order ID, contact us at cs at SimpleGlasspipe.com.  normally we will reply you back within business 1-2 business days,

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted. Please allow 1-2 business for bank to clear the funds.
    If you’ve done all of this and you still have not received your refund yet, please contact us at cs at simpleglasspipe.com

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded

    What happens if my package is returned to sender? 

    In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage.