Privacy Policy

　Simple Glass Pipe respects the privacy of our customers and website visitors. This Privacy Policy explains what information we may collect when you visit SimpleGlassPipe.com, create an account, contact us, subscribe to marketing communications, or place an order. It also explains how that information may be used, shared, and protected.

　By using our website, you acknowledge that your information may be handled as described in this Privacy Policy and as permitted or required by applicable law.

Discreet Billing and Shipping

　We understand that privacy is especially important to many of our customers. Orders are shipped discreetly, and the outside of the package does not advertise the products inside.

　The billing name shown on your payment card statement may appear as SmokingCats.com rather than SimpleGlassPipe.com because the businesses merged in 2026. This billing descriptor is intended to help customers identify legitimate charges associated with their orders.

　Payment information is processed through secure payment providers. Simple Glass Pipe does not directly store complete payment card numbers or security codes.

Information We Collect

　When you visit our website or place an order, we may collect information that you provide directly to us. This may include your name, billing address, shipping address, email address, telephone number, account information, order information, customer service communications, and other information that you choose to provide.

　We may also automatically receive certain technical information when you use the website. Depending on your device, browser, privacy choices, and the services enabled on our store, this may include your IP address, browser information, device information, pages viewed, referring website, interactions with the store, and general location information derived from your IP address.

　We do not intentionally request information that is unnecessary for operating our store, processing an order, providing customer service, protecting the website, or supporting permitted business functions.

How We Use Personal Information

　We primarily use customer information to operate SimpleGlassPipe.com and provide the services requested by our customers.

　Information may be used to process and fulfill orders, confirm payments, arrange shipping, provide tracking information, communicate about an order, handle returns or damaged items, answer customer service questions, maintain customer accounts, prevent fraud, protect our website, improve our services, and comply with applicable legal obligations.

　If you choose to subscribe to our emails or other marketing communications, we may also use your contact information to send information about products, promotions, special offers, or store updates. You may unsubscribe from marketing communications using the unsubscribe option provided in those messages.

Payment Information

　Payments are processed through third-party payment providers and ecommerce systems. These providers may collect and process payment information as necessary to authorize and complete a transaction.

　Simple Glass Pipe does not directly store complete credit or debit card information on our own systems. Payment providers may retain information as permitted or required under their own security, fraud-prevention, financial, and legal obligations.

Shopify and Service Providers

　SimpleGlassPipe.com operates using Shopify and may use other trusted service providers to perform functions necessary to run the store.

　We may provide or make personal information available to service providers when reasonably necessary to host and operate our website, process payments, fulfill and ship orders, provide customer support, prevent fraudulent transactions, maintain website security, deliver requested communications, analyze website performance, or provide other services used by the store.

　These service providers may process information according to their own legal obligations and contractual responsibilities.

Shipping Information

　When you place an order, certain information must be provided to shipping carriers or fulfillment services so the package can be delivered. This information may include your name, shipping address, telephone number when required, and other information reasonably necessary to deliver and track the shipment.

　We do not provide shipping carriers with more customer information than is reasonably necessary to perform shipping and delivery services.

Fraud Prevention and Website Security

　We may use order information, account information, device information, payment verification information, IP information, and other available data to help identify suspicious activity, fraudulent transactions, unauthorized payment attempts, or abuse of the website.

　We reserve the right to refuse or cancel orders when we reasonably believe an order may be fraudulent, unauthorized, unlawful, or otherwise presents an unacceptable risk.

　Suspected fraud or criminal activity may be reported to payment processors, financial institutions, law enforcement agencies, government agencies, or services such as the FBI Internet Crime Complaint Center when appropriate.

Cookies and Similar Technologies

　SimpleGlassPipe.com uses cookies and similar technologies to help the website operate correctly and to understand how visitors use the store.

　Some cookies are necessary for important website functions such as keeping products in a shopping cart, remembering preferences, maintaining account sessions, protecting the website, and completing checkout.

　Depending on your location, privacy preferences, and the services enabled on our website, other technologies may be used for analytics, marketing, measuring advertising performance, understanding website traffic, or improving the shopping experience.

　Where applicable, privacy controls may allow you to manage certain categories of cookies or tracking technologies. You can also control certain cookies through your browser settings, although disabling necessary cookies may prevent some website functions from operating correctly.

Analytics and Marketing

　We may use analytics tools to understand general website activity, such as which pages are visited, how visitors navigate through the store, and how the website performs. This information helps us identify problems and improve the shopping experience.

　Marketing and advertising services may also be used where permitted and subject to applicable consent or opt-out requirements. Your available privacy choices may depend on your location and applicable law.

　We do not make promises about data collection or advertising practices that depend on third-party platforms outside our control. Those providers may have their own privacy policies explaining how they process information.

Sharing Personal Information

　We do not disclose personal information simply because another company asks for it.

　However, personal information may be shared with Shopify, payment processors, shipping carriers, fraud-prevention services, technology providers, customer service providers, analytics providers, marketing providers, professional advisers, government authorities, or other service providers when reasonably necessary to operate our business or comply with legal requirements.

　Information may also be disclosed when required by law, court order, subpoena, valid legal process, or when reasonably necessary to protect the rights, property, security, or safety of Simple Glass Pipe, our customers, or others.

　If ownership or control of the business changes through a merger, acquisition, restructuring, or sale, information associated with the business may also be transferred as part of that transaction, subject to applicable law.

Your Privacy Choices

　Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information. These may include the right to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, obtain information about how data is processed, or opt out of certain uses of personal information.

　Some state privacy laws may also provide rights relating to targeted advertising or the sale or sharing of personal information.

　Not every privacy right applies to every person or every business. We may need to verify your identity before completing certain privacy requests, and some information may need to be retained when required for legal, accounting, fraud-prevention, transaction, or security purposes.

　To make a privacy request, contact Simple Glass Pipe using the contact information provided below.

California and Other State Privacy Rights

　Residents of California, Texas, and other states with applicable consumer privacy laws may have additional rights concerning their personal information.

　Where those laws apply to Simple Glass Pipe, we will process valid privacy requests in accordance with applicable requirements. Available rights may differ depending on the state, the type of information involved, and exemptions provided by law.

　Customers may contact us if they have questions about their privacy rights or want to submit an applicable privacy request.

Data Retention

　We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business, accounting, tax, fraud-prevention, security, dispute-resolution, and legal purposes.

　Different categories of information may be retained for different periods. For example, transaction records may need to be retained longer than information associated only with a temporary website session.

Data Security

　We take reasonable steps to protect customer information and use established ecommerce, payment, and technology providers to support secure transactions.

　No website, database, internet transmission, or electronic storage system can guarantee absolute security. For that reason, we cannot promise that information will never be accessed, disclosed, altered, or lost because of circumstances outside reasonable safeguards.

　Customers should also protect their own account credentials and should not share passwords or other sensitive account information with others.

Adults Age 21 and Older

　SimpleGlassPipe.com and the products offered on this website are intended only for adults age 21 and older.

　We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected in circumstances where it should not have been collected, we will take reasonable steps to delete it as required by applicable law.

Third-Party Websites

　Our website may contain links to websites or services operated by other companies. Once you leave SimpleGlassPipe.com, the privacy practices of those third parties are governed by their own policies.

　We are not responsible for the privacy practices, security, content, or operation of third-party websites that we do not control. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

　We may update this Privacy Policy when our business practices, technology, services, or legal requirements change.

　When material changes are made, the updated policy will be posted on this page. We recommend reviewing this page periodically if you want to stay informed about how Simple Glass Pipe handles personal information.