FAQ

I didn't Get order confirmation where can I find it ?

Our store send out E-mail order confirmation automatically. if you don't see it in the Inbox, please check the spam and promotion folder.

Do i need to be in home for the package?

No,

Do you have tracking numbers ?

Yes,We ship using USPS and provide tracking on all orders regardless of order size. You'll receive an email once we print the shipping label that includes your tracking number.  

Where are you located?

Houston, Texas. USA

Do you offer discreet shipping ?

every thing we shipped are discreet with brown box no mark of any kind.

Why don't you accept Paypal ?

Because Paypal have policy restrictions on smoking accessories.

My item is broken on the third days, can i get replacement ?

No, we don't offer a warranty on any items, we only do replacement for DOA with picture proofs.

Do you accept Check ?Personal Check or COD ?

No, we accept cards only for now.

I'm near by can i go pick up my order ?

no, we have a fullfill working line in a warehouse.  we not allow pick up at this time.

Why my order hasn't shipped ?

We closed on Weekend, and most Major Holidays.normally we shipped out within the next  business days.

I choose the  USPS Priority Mail 1-3 Business (We Cannot Guarantee it ) I didn't  get it in 3 days.

its means we will send it out Priority Mail, but its up to USPS to fulfill its 1-3 days delivery. we cannot guarantee how fast they deliver it.

Why there isn't Payment option for me ? I buying from Canada.

We don't ship internationals,

There is Duplicate charges on my account,

For every declined charge you attempt the bank puts a temporary hold on your account. This is just a temporary hold and is not actually charged. The bank will release the funds usually in 1-2 business days.

My order arrive broken or Defective, what do i do ?

Please Take photo of the broken item and send to us immediately  to SimpleGlassPipe at gmail.com to verify that it was indeed broken during transportation. All damages and/or shortages of product must be reported within 48 hours in order to claim credit. We will not honor any damages or missing items if they are not claimed within 48 hours after products have been received. It is your responsibility to check that products are not damaged before putting items on your shelf.

What is our return policy?

if its our fault, you will be fully credited and/or items will be reshipped at our expense. However, if is not the fault of SimpleGlassPipe, we would be happy to re-ship you any items at our expense. We may also require you to send back the broken or damaged items, we will be happy to email you a Prepaid return shipping label, as long as it is reported within 48 hours of receiving your products.

Do you do wholesales ?

Yes, we do ,its http://www.tigerwholesale.com