Shipping policy

Order Status
First, login our website and Click My Account, then Click Review order/ Track Package, next Click
Orders from last 1 months, then hit GO,

Shipping

We offer free shipping for everything,

Our free shipping option is delivered via USPS or FedEx, and takes anywhere from 3-7 business days.

Orders are shipped from one of our fulfillment centers in TX, LA, CA.

We provide the option of Priority Mail Shipping, but please be aware that the delivery dates for this service are not guaranteed. The delivery timeframe largely depends on the current workload of USPS. Although we pay for the postage of the service you select, sometimes it might take an additional one or two days for you to receive your package.

Please note that we do not offer overnight or express shipping options. Our role is limited to handing over your package to the shipping agency; we do not handle the actual delivery ourselves. Therefore, any specific delivery instructions like "put in garage" or "give to my friend" cannot be accommodated by us.

Also, be informed that shipping fees are nonrefundable. We appreciate your understanding of these logistics and shipping policies.

Tracking The Shipment !

If you notice that your tracking status displays "ELECTRONIC SHIPPING INFO RECEIVED" or a red error on USPS.com, it indicates that your shipment hasn't been scanned into the US postal system yet.

We kindly ask for your patience during this process. Our procedure includes processing your order, packing, labeling, creating a tracking number, and uploading this information to our website. Following this, the carrier picks up the shipment and eventually scans it at the postal office. This entire process can take some time, occasionally longer than usual. Therefore, we request that you wait for a reasonable period after receiving your tracking number before reaching out to us. Rest assured, we are doing our best to ensure your order reaches you as soon as possible.

Missing/Wrong/Damaged items !

If you encounter any issues with your shipment, it's crucial to reach out to us promptly to ensure a swift resolution:

Immediate Notification for Shipment Issues: If you notice any problems upon receiving your shipment, please contact us within 24 hours.
Discrepancies with Product Appearance or Expectations: Should the item differ from its photo or not meet your expectations, email us as soon as possible for assistance.
Damaged Items Upon Arrival: In the event of receiving a damaged item, please send us a photo of the product. We will review it and, based on your preference, either process a refund or send a replacement.
Missing Items: If any item is missing from your order, inform us within the first 3 days of delivery for prompt action.
Returns for Unwanted Items: We accept returns only if the item is unused, in its original box, and within 30 days of receipt. Please note, used items are not eligible for return.
User-Damaged Items: If the item is damaged due to mishandling within the first few days of receipt, we regret that we cannot provide a replacement or refund as it falls under your responsibility.
Incorrect Item Received: If you receive the wrong item, contact us immediately. We will send a prepaid return label for you to return the incorrect item.
Lost Items in Mail: For items lost in transit, please report to us within 14 days of the scheduled delivery date. Failure to report within this timeframe will regrettably result in no replacement or refund.

Your satisfaction is our priority, and we are committed to resolving any issues swiftly and effectively.

Late Shipments

Occasionally, carriers such as UPS or USPS may experience delays of a day or two. While we cannot guarantee their exact timing, what we do ensure is that your package is dispatched to USPS on the next business day, using the shipping method you have selected. Please be aware that once the postage for shipping is paid, it is nonrefundable. We appreciate your understanding in this matter.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

Charge-back Frauds !

if you did a chargeback on us, SimpleGlassPipe.com reserves the right to refuse service with anyone.

Any users who attempt repeat fraudulent orders will be report to FBI Fraud Deparment immediatly !

Return & Refunds Polices !

Please contact us with your order ID and order dated,

All item must returned within 15 days after received it,and the item must be in it original working & unopened condition,

We do not refund the Shipping Fees, Buyer Pays the return shipping fees,

For any cancelled or return orders over $200 we are charge 15% restocking Fees,
The restocking fee applies to all cancelled orders whether it has been shipped or not. We do not accept returns on special orders (including but not limited to any pipe which we do not have in stock at the time the order is placed).

Exchange,

after order was placed you have 15 days to exchange for the same item,buyer are responsible for the return shipping.

SimpleGlassPipe.com reserves the right to refuse service or cancel any order at it's sole discretion. If you are under 18, you may use SimpleGlassPipe.com only with involvement of a parent or guardian. NOTE: We reserve the right to make changes to our site and policies at any time without notice. These policies cannot be altered verbally by any representative of SimpleGlassPipe.com If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions

F.A.Q

**I haven't received my order confirmation. Where can I find it?**
Upon placing your order, our system automatically sends an email confirmation. If it's not in your main inbox, we recommend checking your spam and promotional folders just in case it landed there.

**Do I need to be at home to receive my package?**
No, your presence at home is not necessary for the delivery of your package.

**Will I receive a tracking number for my order?**
Absolutely! We utilize USPS for shipping and provide tracking numbers for all orders, big or small. Once the shipping label is generated, you will receive an email containing your tracking information.

**Where is your store located?**
We are based in Houston, Texas, USA.

**Is your shipping discreet?**
Yes, we ensure discretion with all our shipments. Packages are sent in plain brown boxes without any marks indicating their contents.

**Why isn't PayPal accepted at your store?**
PayPal restricts transactions for smoking accessories, which is why we are unable to use their services.

**My item broke within three days. Can I get a replacement?**
We do not offer warranties on our products. However, we provide replacements for items that arrive dead on arrival (DOA), provided that you send us photo evidence.

**Do you accept checks or COD as payment methods?**
Currently, we only accept card payments.

**Can I pick up my order directly from your location?**
Unfortunately, we do not offer direct pickups from our warehouse as we have a dedicated fulfillment process in place.

**Why hasn't my order shipped yet?**
Our operations are closed on weekends and most major holidays. Orders are typically shipped on the next business day.

**I chose USPS Priority Mail 1-3 Business Days but didn't receive my order within 3 days.**
This option means we will dispatch your order via USPS Priority Mail. However, the delivery timeframe is subject to USPS's operations, and we cannot guarantee a 1-3 day delivery.

**Why is there no payment option available for me? I'm purchasing from Canada.**
We currently do not offer international shipping.

**There are duplicate charges on my account.**
Any declined charge may result in a temporary bank hold on your account. These are not actual charges, and your bank should release the funds within 1-2 business days.

**My order arrived broken or defective. What should I do?**
Please take a photo of the item and email it to us at cs at simpleglasspipe.com immediately. Reports of damaged or missing items must be made within 48 hours of receipt to qualify for credit. Ensure you inspect your products upon arrival.

**What is your return policy?**
If the issue arises from our end, you'll be fully credited or the items will be reshipped at our expense. In cases where the fault isn't ours, we're still willing to resend any items at our expense. Should items be damaged or broken, we may ask you to return them with a prepaid shipping label provided by us, as long as the report is made within 48 hours of receiving the products.

**How do I redeem points?**
Points can be redeemed through the 'ways to redeem' section in your rewards panel, detailing the necessary points for each reward or discount. Please log into your rewards panel before redeeming. Once you've accumulated enough points, click 'Redeem', then 'Apply code' at checkout for the discount. Redeemed rewards will be listed under 'Your Rewards', with only one reward permissible per order.

**Do you offer wholesale?**
Yes, we do offer wholesale options. Please visit [http://www.tigerwholesale.com](http://www.tigerwholesale.com) for more details.