9" Glass Recycler Water Pipe with Matrix Percolator

Returns Policy

You may return only new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
**What if an item arrives broken?
Do not throw it away! We cannot send a replacement without photo proof.
You must provide an order number, and 2-3 clear photos of the damaged item all together, as well as the packaging.
We will replace the broken item with a functional unit at no additional cost.
We may request that you send back the original defective item at no additional cost
Do not use it. Once it's used, we cannot determine if it was DOA or if it was damaged from being dropped.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Free Shipping for all 48 States, Not includes HI, AL,