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if its our fault, you will be fully credited and/or items will be reshipped at our expense. However, if is not the fault of SimpleGlassPipe, we would be happy to re-ship you any items at our expense. We may also require you to send back the broken or damaged items, we will be happy to email you a Prepaid return shipping label, as long as it is reported within 48 hours of receiving your products
If you are unsatisfied with your purchase for any reason, you may file a return for unused items within 7 days of delivery. Due to legal liability, SimpleGlassPipe does not accept returns on items that have been used. You can contact our support team directly via live-chat, phone, or email, TEXT 346-360-3770, SimpleGlasspipe at Gmail.com
View our entire Return Policy!.
How much does shipping cost?
SimpleGlasspipe offers free USA shipping on all orders. In addition, you may choose to purchase expedited shipping (Prioirty Mail) at checkout.
How long does free shipping take?
Free shipping is delivered via USPS or FedEx, and takes anywhere from 4-6 business
How long until my order ships?
All orders placed before 4pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day.
Do you offer discreet packaging?
At SimpleGlasspipe, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes with a return address of SGP Online. There will be no mention of SimpleGlassPipe on your package.